MobileOSS26.09.30 - App Store
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Publisher Description
Mobile OSS gives you industry-leading field service management capabilities in palm of your hand. Manage dispatch cases, customer support
Version History 1. Added mobile work ticket creation and improved work order visibility.
2. Fixed sync issues during app restarts, status updates, and deferrals.
3. Fixed unresponsive Assign to Me, Reschedule, Work Hours, and On Hold actions.
4. Resolved iOS UI toggle overlap, map redirects, and long note scrolling.
5. Fixed group notification links and updated attachment display rules.
6. Fixed Site ID filters, CI selections, and user/vendor data processing. 26.09.30 Oct 1 1. Create siteless Incidents (INC) and Change Requests (CHG) directly on mobile & Web.
2. Integrated customer company details and vendor-level fields in ticket creation.
3. Added a new 2-minute selection option for Auto-Sync.
4. Updated Android app compliance with Google Play Console policies.
5. Fixed an iOS issue where rescheduling date/time required scrolling to take effect.
6. Resolved app crashes on siteless tickets, menu auto-dismiss, and status sync bugs. 26.08.26 Aug 27 - Bug fixes 26.08.13 Aug 14 - New feature: Siteless Dispatch (SNOW to MOSS)
- Bug fixes 26.07.21 Jul 22 • Improved customer-facing data visibility across database, API, web, and mobile, with fixes for work note sync behavior when acknowledging status updates.
• Enhanced Change Request (CHG) functionality to automatically include Child Sites in Affected CIs, support Multiple Site CI Changes, and fix CI auto-population from selected sites.
• Added scheduled task syncing for open Incident and Change statuses, and resolved a ServiceNow API error when creating General Routine Maintenance templates using Product Category Tier 5.
• Implemented payload decryption for GetSitesSystemLevelProducts and GetAffectedCIBySystemName API endpoints across web and mobile, with updated parameter handling.
• Fixed UI defects including the addition of the "Successful with Issues" close code, the new m_fields_update field on Incident Details, and a "No Records Found" error for Site IDs without a vendor. 26.06.23 Jun 22 - Fixed FCM issue 26.06.04 Jun 4 Fixed critical crashes in change ticket creation, work notes, and date/time picker.
Restored Product Category selection in the CHG creation process.
Improved ticket management — unassign, status updates, and date sync fixes.
Added alerts when change status moves outside the approved change window.
Backend improvements for data sync and SNOW-MOSS integration. 26.05.27 May 28 - New feature: Do not disturb
- Bug fixes 26.04.28 Apr 29 * Enhanced Relationships
* MOSS Data Load Efficiencies
* Related Alarms Update
* Bug Fixes 26.03.01 Mar 3 - Added new features: Category Search, Upcoming Change, PMI Validation during CHG Creation
- Bug fixes 26.01.28 Jan 29 - Intelligent Knowledge Search
- Bug fixes 25.11.20 11/21/2025 - New categorizations
- Default summary and notes according to the CHG templates
- Quick Actions: Current Related Alarms
- Updated company name and date
- Bug fixes 25.11.04 11/05/2025 - New feature: Smart Banner
- Bug fixes 25.09.25 09/26/2025 - Return to NOC reasons standardization
- Company-specific categorizations
- Added "All" to Filter by Backward Timestamp
- Added Quick Action: Reassign
- Bug fixes 25.08.22 08/22/2025 Bug fixes 25.07.21 07/22/2025 - New features: Quick Actions, AI Features, "How To" Guides
- Bug fixes 25.06.30 07/02/2025 - New feature: Surface Knowledge Articles attached from ServiceNow on INC
- Bug fixes 25.05.21 05/22/2025 Bug fixes and enhancements 25.05.04 05/05/2025 - Bug fixes
- New features: Release Compatibility Check, Release Note, Auto Time Tracking, New Feature Labels, Multiple Site CI Change, PMI Checklists 25.03.27 03/28/2025 - New features: Auto Sync, One Click Address Navigation
- Enhancements on Product Categories/Resolution Product Categories
- Enhancements on adding worked times
- Bug fixes 25.02.27 02/28/2025 - Defects fixed
- Fonts changed
- Plans are now visible on all change templates 24.12.10 12/11/2024 - New feature: Knowledge Management (Creation)
- Operational (INC creation), Resolution (INC resolution) and Product (INC resolution) categories through tier 3 are required
- INC priority update
- Bug fixes 24.11.14 11/15/2024 - Deferral note is now available for all deferral reasons
- Fixed login issue when Notifications and Location permissions are disabled
- Other bug fixes 24.10.17 10/18/2024 Bug fixes and enhancements
- Notification permission is required
- Non-standard change status update blocked - New to Assess
- Filtering issues 24.08.29 08/30/2024 * Able to access previously completed PM checklists
* Shows only categories applicable to the users
* CI required for specific change templates
* Upcoming Change
* Vendor to CI Mapping
* Notes field altered capitalization issue fixed 24.07.25 07/26/2024
About MobileOSS
The company that develops MobileOSS is Motorola Solutions, Inc. The latest version released by its developer is 26.09.30.
To install MobileOSS on your iOS device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2026-10-13 and was downloaded 0 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the MobileOSS as malware if the download link is broken.
How to install MobileOSS on your iOS device:
- Click on the Continue To App button on our website. This will redirect you to the App Store.
- Once the MobileOSS is shown in the iTunes listing of your iOS device, you can start its download and installation. Tap on the GET button to the right of the app to start downloading it.
- If you are not logged-in the iOS appstore app, you'll be prompted for your your Apple ID and/or password.
- After MobileOSS is downloaded, you'll see an INSTALL button to the right. Tap on it to start the actual installation of the iOS app.
- Once installation is finished you can tap on the OPEN button to start it. Its icon will also be added to your device home screen.
Program Details
System requirements
Download information
Pricing
Version History
version 26.09.30
posted on 2026-10-13
Version History 1. Added mobile work ticket creation and improved work order visibility.
2. Fixed sync issues during app restarts, status updates, and deferrals.
3. Fixed unresponsive Assign to Me, Reschedule, Work Hours, and On Hold actions.
4. Resolved iOS UI toggle overlap, map redirects, and long note scrolling.
5. Fixed group notification links and updated attachment display rules.
6. Fixed Site ID filters, CI selections, and user/vendor data processing. 26.09.30 Oct 1 1. Create siteless Incidents (INC) and Change Requests (CHG) directly on mobile & Web.
2. Integrated customer company details and vendor-level fields in ticket creation.
3. Added a new 2-minute selection option for Auto-Sync.
4. Updated Android app compliance with Google Play Console policies.
5. Fixed an iOS issue where rescheduling date/time required scrolling to take effect.
6. Resolved app crashes on siteless tickets, menu auto-dismiss, and status sync bugs. 26.08.26 Aug 27 - Bug fixes 26.08.13 Aug 14 - New feature: Siteless Dispatch (SNOW to MOSS)
- Bug fixes 26.07.21 Jul 22 • Improved customer-facing data visibility across database, API, web, and mobile, with fixes for work note sync behavior when acknowledging status updates.
• Enhanced Change Request (CHG) functionality to automatically include Child Sites in Affected CIs, support Multiple Site CI Changes, and fix CI auto-population from selected sites.
• Added scheduled task syncing for open Incident and Change statuses, and resolved a ServiceNow API error when creating General Routine Maintenance templates using Product Category Tier 5.
• Implemented payload decryption for GetSitesSystemLevelProducts and GetAffectedCIBySystemName API endpoints across web and mobile, with updated parameter handling.
• Fixed UI defects including the addition of the "Successful with Issues" close code, the new m_fields_update field on Incident Details, and a "No Records Found" error for Site IDs without a vendor. 26.06.23 Jun 22 - Fixed FCM issue 26.06.04 Jun 4 Fixed critical crashes in change ticket creation, work notes, and date/time picker.
Restored Product Category selection in the CHG creation process.
Improved ticket management — unassign, status updates, and date sync fixes.
Added alerts when change status moves outside the approved change window.
Backend improvements for data sync and SNOW-MOSS integration. 26.05.27 May 28 - New feature: Do not disturb
- Bug fixes 26.04.28 Apr 29 * Enhanced Relationships
* MOSS Data Load Efficiencies
* Related Alarms Update
* Bug Fixes 26.03.01 Mar 3 - Added new features: Category Search, Upcoming Change, PMI Validation during CHG Creation
- Bug fixes 26.01.28 Jan 29 - Intelligent Knowledge Search
- Bug fixes 25.11.20 11/21/2025 - New categorizations
- Default summary and notes according to the CHG templates
- Quick Actions: Current Related Alarms
- Updated company name and date
- Bug fixes 25.11.04 11/05/2025 - New feature: Smart Banner
- Bug fixes 25.09.25 09/26/2025 - Return to NOC reasons standardization
- Company-specific categorizations
- Added "All" to Filter by Backward Timestamp
- Added Quick Action: Reassign
- Bug fixes 25.08.22 08/22/2025 Bug fixes 25.07.21 07/22/2025 - New features: Quick Actions, AI Features, "How To" Guides
- Bug fixes 25.06.30 07/02/2025 - New feature: Surface Knowledge Articles attached from ServiceNow on INC
- Bug fixes 25.05.21 05/22/2025 Bug fixes and enhancements 25.05.04 05/05/2025 - Bug fixes
- New features: Release Compatibility Check, Release Note, Auto Time Tracking, New Feature Labels, Multiple Site CI Change, PMI Checklists 25.03.27 03/28/2025 - New features: Auto Sync, One Click Address Navigation
- Enhancements on Product Categories/Resolution Product Categories
- Enhancements on adding worked times
- Bug fixes 25.02.27 02/28/2025 - Defects fixed
- Fonts changed
- Plans are now visible on all change templates 24.12.10 12/11/2024 - New feature: Knowledge Management (Creation)
- Operational (INC creation), Resolution (INC resolution) and Product (INC resolution) categories through tier 3 are required
- INC priority update
- Bug fixes 24.11.14 11/15/2024 - Deferral note is now available for all deferral reasons
- Fixed login issue when Notifications and Location permissions are disabled
- Other bug fixes 24.10.17 10/18/2024 Bug fixes and enhancements
- Notification permission is required
- Non-standard change status update blocked - New to Assess
- Filtering issues 24.08.29 08/30/2024 * Able to access previously completed PM checklists
* Shows only categories applicable to the users
* CI required for specific change templates
* Upcoming Change
* Vendor to CI Mapping
* Notes field altered capitalization issue fixed 24.07.25 07/26/2024
version 26.09.30
posted on 2026-10-06
Version History 1. Added mobile work ticket creation and improved work order visibility.
2. Fixed sync issues during app restarts, status updates, and deferrals.
3. Fixed unresponsive Assign to Me, Reschedule, Work Hours, and On Hold actions.
4. Resolved iOS UI toggle overlap, map redirects, and long note scrolling.
5. Fixed group notification links and updated attachment display rules.
6. Fixed Site ID filters, CI selections, and user/vendor data processing. 26.09.30 5d ago 1. Create siteless Incidents (INC) and Change Requests (CHG) directly on mobile & Web.
2. Integrated customer company details and vendor-level fields in ticket creation.
3. Added a new 2-minute selection option for Auto-Sync.
4. Updated Android app compliance with Google Play Console policies.
5. Fixed an iOS issue where rescheduling date/time required scrolling to take effect.
6. Resolved app crashes on siteless tickets, menu auto-dismiss, and status sync bugs. 26.08.26 Aug 27 - Bug fixes 26.08.13 Aug 14 - New feature: Siteless Dispatch (SNOW to MOSS)
- Bug fixes 26.07.21 Jul 22 • Improved customer-facing data visibility across database, API, web, and mobile, with fixes for work note sync behavior when acknowledging status updates.
• Enhanced Change Request (CHG) functionality to automatically include Child Sites in Affected CIs, support Multiple Site CI Changes, and fix CI auto-population from selected sites.
• Added scheduled task syncing for open Incident and Change statuses, and resolved a ServiceNow API error when creating General Routine Maintenance templates using Product Category Tier 5.
• Implemented payload decryption for GetSitesSystemLevelProducts and GetAffectedCIBySystemName API endpoints across web and mobile, with updated parameter handling.
• Fixed UI defects including the addition of the "Successful with Issues" close code, the new m_fields_update field on Incident Details, and a "No Records Found" error for Site IDs without a vendor. 26.06.23 Jun 22 - Fixed FCM issue 26.06.04 Jun 4 Fixed critical crashes in change ticket creation, work notes, and date/time picker.
Restored Product Category selection in the CHG creation process.
Improved ticket management — unassign, status updates, and date sync fixes.
Added alerts when change status moves outside the approved change window.
Backend improvements for data sync and SNOW-MOSS integration. 26.05.27 May 28 - New feature: Do not disturb
- Bug fixes 26.04.28 Apr 29 * Enhanced Relationships
* MOSS Data Load Efficiencies
* Related Alarms Update
* Bug Fixes 26.03.01 Mar 3 - Added new features: Category Search, Upcoming Change, PMI Validation during CHG Creation
- Bug fixes 26.01.28 Jan 29 - Intelligent Knowledge Search
- Bug fixes 25.11.20 11/21/2025 - New categorizations
- Default summary and notes according to the CHG templates
- Quick Actions: Current Related Alarms
- Updated company name and date
- Bug fixes 25.11.04 11/05/2025 - New feature: Smart Banner
- Bug fixes 25.09.25 09/26/2025 - Return to NOC reasons standardization
- Company-specific categorizations
- Added "All" to Filter by Backward Timestamp
- Added Quick Action: Reassign
- Bug fixes 25.08.22 08/22/2025 Bug fixes 25.07.21 07/22/2025 - New features: Quick Actions, AI Features, "How To" Guides
- Bug fixes 25.06.30 07/02/2025 - New feature: Surface Knowledge Articles attached from ServiceNow on INC
- Bug fixes 25.05.21 05/22/2025 Bug fixes and enhancements 25.05.04 05/05/2025 - Bug fixes
- New features: Release Compatibility Check, Release Note, Auto Time Tracking, New Feature Labels, Multiple Site CI Change, PMI Checklists 25.03.27 03/28/2025 - New features: Auto Sync, One Click Address Navigation
- Enhancements on Product Categories/Resolution Product Categories
- Enhancements on adding worked times
- Bug fixes 25.02.27 02/28/2025 - Defects fixed
- Fonts changed
- Plans are now visible on all change templates 24.12.10 12/11/2024 - New feature: Knowledge Management (Creation)
- Operational (INC creation), Resolution (INC resolution) and Product (INC resolution) categories through tier 3 are required
- INC priority update
- Bug fixes 24.11.14 11/15/2024 - Deferral note is now available for all deferral reasons
- Fixed login issue when Notifications and Location permissions are disabled
- Other bug fixes 24.10.17 10/18/2024 Bug fixes and enhancements
- Notification permission is required
- Non-standard change status update blocked - New to Assess
- Filtering issues 24.08.29 08/30/2024 * Able to access previously completed PM checklists
* Shows only categories applicable to the users
* CI required for specific change templates
* Upcoming Change
* Vendor to CI Mapping
* Notes field altered capitalization issue fixed 24.07.25 07/26/2024
version 26.09.30
posted on 2026-10-02
Version History 1. Added mobile work ticket creation and improved work order visibility.
2. Fixed sync issues during app restarts, status updates, and deferrals.
3. Fixed unresponsive Assign to Me, Reschedule, Work Hours, and On Hold actions.
4. Resolved iOS UI toggle overlap, map redirects, and long note scrolling.
5. Fixed group notification links and updated attachment display rules.
6. Fixed Site ID filters, CI selections, and user/vendor data processing. 26.09.30 23h ago 1. Create siteless Incidents (INC) and Change Requests (CHG) directly on mobile & Web.
2. Integrated customer company details and vendor-level fields in ticket creation.
3. Added a new 2-minute selection option for Auto-Sync.
4. Updated Android app compliance with Google Play Console policies.
5. Fixed an iOS issue where rescheduling date/time required scrolling to take effect.
6. Resolved app crashes on siteless tickets, menu auto-dismiss, and status sync bugs. 26.08.26 Aug 27 - Bug fixes 26.08.13 Aug 14 - New feature: Siteless Dispatch (SNOW to MOSS)
- Bug fixes 26.07.21 Jul 22 • Improved customer-facing data visibility across database, API, web, and mobile, with fixes for work note sync behavior when acknowledging status updates.
• Enhanced Change Request (CHG) functionality to automatically include Child Sites in Affected CIs, support Multiple Site CI Changes, and fix CI auto-population from selected sites.
• Added scheduled task syncing for open Incident and Change statuses, and resolved a ServiceNow API error when creating General Routine Maintenance templates using Product Category Tier 5.
• Implemented payload decryption for GetSitesSystemLevelProducts and GetAffectedCIBySystemName API endpoints across web and mobile, with updated parameter handling.
• Fixed UI defects including the addition of the "Successful with Issues" close code, the new m_fields_update field on Incident Details, and a "No Records Found" error for Site IDs without a vendor. 26.06.23 Jun 22 - Fixed FCM issue 26.06.04 Jun 4 Fixed critical crashes in change ticket creation, work notes, and date/time picker.
Restored Product Category selection in the CHG creation process.
Improved ticket management — unassign, status updates, and date sync fixes.
Added alerts when change status moves outside the approved change window.
Backend improvements for data sync and SNOW-MOSS integration. 26.05.27 May 28 - New feature: Do not disturb
- Bug fixes 26.04.28 Apr 29 * Enhanced Relationships
* MOSS Data Load Efficiencies
* Related Alarms Update
* Bug Fixes 26.03.01 Mar 3 - Added new features: Category Search, Upcoming Change, PMI Validation during CHG Creation
- Bug fixes 26.01.28 Jan 29 - Intelligent Knowledge Search
- Bug fixes 25.11.20 11/21/2025 - New categorizations
- Default summary and notes according to the CHG templates
- Quick Actions: Current Related Alarms
- Updated company name and date
- Bug fixes 25.11.04 11/05/2025 - New feature: Smart Banner
- Bug fixes 25.09.25 09/26/2025 - Return to NOC reasons standardization
- Company-specific categorizations
- Added "All" to Filter by Backward Timestamp
- Added Quick Action: Reassign
- Bug fixes 25.08.22 08/22/2025 Bug fixes 25.07.21 07/22/2025 - New features: Quick Actions, AI Features, "How To" Guides
- Bug fixes 25.06.30 07/02/2025 - New feature: Surface Knowledge Articles attached from ServiceNow on INC
- Bug fixes 25.05.21 05/22/2025 Bug fixes and enhancements 25.05.04 05/05/2025 - Bug fixes
- New features: Release Compatibility Check, Release Note, Auto Time Tracking, New Feature Labels, Multiple Site CI Change, PMI Checklists 25.03.27 03/28/2025 - New features: Auto Sync, One Click Address Navigation
- Enhancements on Product Categories/Resolution Product Categories
- Enhancements on adding worked times
- Bug fixes 25.02.27 02/28/2025 - Defects fixed
- Fonts changed
- Plans are now visible on all change templates 24.12.10 12/11/2024 - New feature: Knowledge Management (Creation)
- Operational (INC creation), Resolution (INC resolution) and Product (INC resolution) categories through tier 3 are required
- INC priority update
- Bug fixes 24.11.14 11/15/2024 - Deferral note is now available for all deferral reasons
- Fixed login issue when Notifications and Location permissions are disabled
- Other bug fixes 24.10.17 10/18/2024 Bug fixes and enhancements
- Notification permission is required
- Non-standard change status update blocked - New to Assess
- Filtering issues 24.08.29 08/30/2024 * Able to access previously completed PM checklists
* Shows only categories applicable to the users
* CI required for specific change templates
* Upcoming Change
* Vendor to CI Mapping
* Notes field altered capitalization issue fixed 24.07.25 07/26/2024
version 26.08.26
posted on 2026-09-25
Version History 1. Create siteless Incidents (INC) and Change Requests (CHG) directly on mobile & Web.
2. Integrated customer company details and vendor-level fields in ticket creation.
3. Added a new 2-minute selection option for Auto-Sync.
4. Updated Android app compliance with Google Play Console policies.
5. Fixed an iOS issue where rescheduling date/time required scrolling to take effect.
6. Resolved app crashes on siteless tickets, menu auto-dismiss, and status sync bugs. 26.08.26 Aug 27 - Bug fixes 26.08.13 Aug 14 - New feature: Siteless Dispatch (SNOW to MOSS)
- Bug fixes 26.07.21 Jul 22 • Improved customer-facing data visibility across database, API, web, and mobile, with fixes for work note sync behavior when acknowledging status updates.
• Enhanced Change Request (CHG) functionality to automatically include Child Sites in Affected CIs, support Multiple Site CI Changes, and fix CI auto-population from selected sites.
• Added scheduled task syncing for open Incident and Change statuses, and resolved a ServiceNow API error when creating General Routine Maintenance templates using Product Category Tier 5.
• Implemented payload decryption for GetSitesSystemLevelProducts and GetAffectedCIBySystemName API endpoints across web and mobile, with updated parameter handling.
• Fixed UI defects including the addition of the "Successful with Issues" close code, the new m_fields_update field on Incident Details, and a "No Records Found" error for Site IDs without a vendor. 26.06.23 Jun 22 - Fixed FCM issue 26.06.04 Jun 4 Fixed critical crashes in change ticket creation, work notes, and date/time picker.
Restored Product Category selection in the CHG creation process.
Improved ticket management — unassign, status updates, and date sync fixes.
Added alerts when change status moves outside the approved change window.
Backend improvements for data sync and SNOW-MOSS integration. 26.05.27 May 28 - New feature: Do not disturb
- Bug fixes 26.04.28 Apr 29 * Enhanced Relationships
* MOSS Data Load Efficiencies
* Related Alarms Update
* Bug Fixes 26.03.01 Mar 3 - Added new features: Category Search, Upcoming Change, PMI Validation during CHG Creation
- Bug fixes 26.01.28 Jan 29 - Intelligent Knowledge Search
- Bug fixes 25.11.20 11/21/2025 - New categorizations
- Default summary and notes according to the CHG templates
- Quick Actions: Current Related Alarms
- Updated company name and date
- Bug fixes 25.11.04 11/05/2025 - New feature: Smart Banner
- Bug fixes 25.09.25 09/26/2025 - Return to NOC reasons standardization
- Company-specific categorizations
- Added "All" to Filter by Backward Timestamp
- Added Quick Action: Reassign
- Bug fixes 25.08.22 08/22/2025 Bug fixes 25.07.21 07/22/2025 - New features: Quick Actions, AI Features, "How To" Guides
- Bug fixes 25.06.30 07/02/2025 - New feature: Surface Knowledge Articles attached from ServiceNow on INC
- Bug fixes 25.05.21 05/22/2025 Bug fixes and enhancements 25.05.04 05/05/2025 - Bug fixes
- New features: Release Compatibility Check, Release Note, Auto Time Tracking, New Feature Labels, Multiple Site CI Change, PMI Checklists 25.03.27 03/28/2025 - New features: Auto Sync, One Click Address Navigation
- Enhancements on Product Categories/Resolution Product Categories
- Enhancements on adding worked times
- Bug fixes 25.02.27 02/28/2025 - Defects fixed
- Fonts changed
- Plans are now visible on all change templates 24.12.10 12/11/2024 - New feature: Knowledge Management (Creation)
- Operational (INC creation), Resolution (INC resolution) and Product (INC resolution) categories through tier 3 are required
- INC priority update
- Bug fixes 24.11.14 11/15/2024 - Deferral note is now available for all deferral reasons
- Fixed login issue when Notifications and Location permissions are disabled
- Other bug fixes 24.10.17 10/18/2024 Bug fixes and enhancements
- Notification permission is required
- Non-standard change status update blocked - New to Assess
- Filtering issues 24.08.29 08/30/2024 * Able to access previously completed PM checklists
* Shows only categories applicable to the users
* CI required for specific change templates
* Upcoming Change
* Vendor to CI Mapping
* Notes field altered capitalization issue fixed 24.07.25 07/26/2024 This release introduces a new feature: Auto On-Site, a feature designed to simplify on-site status updates. Using location services, the app compares your location to the customer's site address. Upon arrival, a push notification reminds you to update your ticket status to "On-Site." Enable the "Auto On-Site" setting to have your ticket status automatically updated upon arrival. 24.06.27 06/28/2024
version 26.08.13
posted on 2026-08-22
Version History - Bug fixes 26.08.13 Aug 14 - New feature: Siteless Dispatch (SNOW to MOSS)
- Bug fixes 26.07.21 Jul 22 • Improved customer-facing data visibility across database, API, web, and mobile, with fixes for work note sync behavior when acknowledging status updates.
• Enhanced Change Request (CHG) functionality to automatically include Child Sites in Affected CIs, support Multiple Site CI Changes, and fix CI auto-population from selected sites.
• Added scheduled task syncing for open Incident and Change statuses, and resolved a ServiceNow API error when creating General Routine Maintenance templates using Product Category Tier 5.
• Implemented payload decryption for GetSitesSystemLevelProducts and GetAffectedCIBySystemName API endpoints across web and mobile, with updated parameter handling.
• Fixed UI defects including the addition of the "Successful with Issues" close code, the new m_fields_update field on Incident Details, and a "No Records Found" error for Site IDs without a vendor. 26.06.23 Jun 22 - Fixed FCM issue 26.06.04 Jun 4 Fixed critical crashes in change ticket creation, work notes, and date/time picker.
Restored Product Category selection in the CHG creation process.
Improved ticket management — unassign, status updates, and date sync fixes.
Added alerts when change status moves outside the approved change window.
Backend improvements for data sync and SNOW-MOSS integration. 26.05.27 May 28 - New feature: Do not disturb
- Bug fixes 26.04.28 Apr 29 * Enhanced Relationships
* MOSS Data Load Efficiencies
* Related Alarms Update
* Bug Fixes 26.03.01 Mar 3 - Added new features: Category Search, Upcoming Change, PMI Validation during CHG Creation
- Bug fixes 26.01.28 Jan 29 - Intelligent Knowledge Search
- Bug fixes 25.11.20 11/21/2025 - New categorizations
- Default summary and notes according to the CHG templates
- Quick Actions: Current Related Alarms
- Updated company name and date
- Bug fixes 25.11.04 11/05/2025 - New feature: Smart Banner
- Bug fixes 25.09.25 09/26/2025 - Return to NOC reasons standardization
- Company-specific categorizations
- Added "All" to Filter by Backward Timestamp
- Added Quick Action: Reassign
- Bug fixes 25.08.22 08/22/2025 Bug fixes 25.07.21 07/22/2025 - New features: Quick Actions, AI Features, "How To" Guides
- Bug fixes 25.06.30 07/02/2025 - New feature: Surface Knowledge Articles attached from ServiceNow on INC
- Bug fixes 25.05.21 05/22/2025 Bug fixes and enhancements 25.05.04 05/05/2025 - Bug fixes
- New features: Release Compatibility Check, Release Note, Auto Time Tracking, New Feature Labels, Multiple Site CI Change, PMI Checklists 25.03.27 03/28/2025 - New features: Auto Sync, One Click Address Navigation
- Enhancements on Product Categories/Resolution Product Categories
- Enhancements on adding worked times
- Bug fixes 25.02.27 02/28/2025 - Defects fixed
- Fonts changed
- Plans are now visible on all change templates 24.12.10 12/11/2024 - New feature: Knowledge Management (Creation)
- Operational (INC creation), Resolution (INC resolution) and Product (INC resolution) categories through tier 3 are required
- INC priority update
- Bug fixes 24.11.14 11/15/2024 - Deferral note is now available for all deferral reasons
- Fixed login issue when Notifications and Location permissions are disabled
- Other bug fixes 24.10.17 10/18/2024 Bug fixes and enhancements
- Notification permission is required
- Non-standard change status update blocked - New to Assess
- Filtering issues 24.08.29 08/30/2024 * Able to access previously completed PM checklists
* Shows only categories applicable to the users
* CI required for specific change templates
* Upcoming Change
* Vendor to CI Mapping
* Notes field altered capitalization issue fixed 24.07.25 07/26/2024 This release introduces a new feature: Auto On-Site, a feature designed to simplify on-site status updates. Using location services, the app compares your location to the customer's site address. Upon arrival, a push notification reminds you to update your ticket status to "On-Site." Enable the "Auto On-Site" setting to have your ticket status automatically updated upon arrival. 24.06.27 06/28/2024 * Filter by Customer (only for tickets dispatched after release)
* CI Lookup sorted alphabetically
* Traveling status for INC
* Site Visit - Start Now fixed
* INC dispatched after hours not syncing to MOSS mobile fixed 24.05.23 05/31/2024
version 26.07.21
posted on 2026-07-25
Version History - New feature: Siteless Dispatch (SNOW to MOSS)
- Bug fixes 26.07.21 2d ago • Improved customer-facing data visibility across database, API, web, and mobile, with fixes for work note sync behavior when acknowledging status updates.
• Enhanced Change Request (CHG) functionality to automatically include Child Sites in Affected CIs, support Multiple Site CI Changes, and fix CI auto-population from selected sites.
• Added scheduled task syncing for open Incident and Change statuses, and resolved a ServiceNow API error when creating General Routine Maintenance templates using Product Category Tier 5.
• Implemented payload decryption for GetSitesSystemLevelProducts and GetAffectedCIBySystemName API endpoints across web and mobile, with updated parameter handling.
• Fixed UI defects including the addition of the "Successful with Issues" close code, the new m_fields_update field on Incident Details, and a "No Records Found" error for Site IDs without a vendor. 26.06.23 Jun 22 - Fixed FCM issue 26.06.04 Jun 4 Fixed critical crashes in change ticket creation, work notes, and date/time picker.
Restored Product Category selection in the CHG creation process.
Improved ticket management — unassign, status updates, and date sync fixes.
Added alerts when change status moves outside the approved change window.
Backend improvements for data sync and SNOW-MOSS integration. 26.05.27 May 28 - New feature: Do not disturb
- Bug fixes 26.04.28 Apr 29 * Enhanced Relationships
* MOSS Data Load Efficiencies
* Related Alarms Update
* Bug Fixes 26.03.01 Mar 3 - Added new features: Category Search, Upcoming Change, PMI Validation during CHG Creation
- Bug fixes 26.01.28 Jan 29 - Intelligent Knowledge Search
- Bug fixes 25.11.20 11/21/2025 - New categorizations
- Default summary and notes according to the CHG templates
- Quick Actions: Current Related Alarms
- Updated company name and date
- Bug fixes 25.11.04 11/05/2025 - New feature: Smart Banner
- Bug fixes 25.09.25 09/26/2025 - Return to NOC reasons standardization
- Company-specific categorizations
- Added "All" to Filter by Backward Timestamp
- Added Quick Action: Reassign
- Bug fixes 25.08.22 08/22/2025 Bug fixes 25.07.21 07/22/2025 - New features: Quick Actions, AI Features, "How To" Guides
- Bug fixes 25.06.30 07/02/2025 - New feature: Surface Knowledge Articles attached from ServiceNow on INC
- Bug fixes 25.05.21 05/22/2025 Bug fixes and enhancements 25.05.04 05/05/2025 - Bug fixes
- New features: Release Compatibility Check, Release Note, Auto Time Tracking, New Feature Labels, Multiple Site CI Change, PMI Checklists 25.03.27 03/28/2025 - New features: Auto Sync, One Click Address Navigation
- Enhancements on Product Categories/Resolution Product Categories
- Enhancements on adding worked times
- Bug fixes 25.02.27 02/28/2025 - Defects fixed
- Fonts changed
- Plans are now visible on all change templates 24.12.10 12/11/2024 - New feature: Knowledge Management (Creation)
- Operational (INC creation), Resolution (INC resolution) and Product (INC resolution) categories through tier 3 are required
- INC priority update
- Bug fixes 24.11.14 11/15/2024 - Deferral note is now available for all deferral reasons
- Fixed login issue when Notifications and Location permissions are disabled
- Other bug fixes 24.10.17 10/18/2024 Bug fixes and enhancements
- Notification permission is required
- Non-standard change status update blocked - New to Assess
- Filtering issues 24.08.29 08/30/2024 * Able to access previously completed PM checklists
* Shows only categories applicable to the users
* CI required for specific change templates
* Upcoming Change
* Vendor to CI Mapping
* Notes field altered capitalization issue fixed 24.07.25 07/26/2024 This release introduces a new feature: Auto On-Site, a feature designed to simplify on-site status updates. Using location services, the app compares your location to the customer's site address. Upon arrival, a push notification reminds you to update your ticket status to "On-Site." Enable the "Auto On-Site" setting to have your ticket status automatically updated upon arrival. 24.06.27 06/28/2024 * Filter by Customer (only for tickets dispatched after release)
* CI Lookup sorted alphabetically
* Traveling status for INC
* Site Visit - Start Now fixed
* INC dispatched after hours not syncing to MOSS mobile fixed 24.05.23 05/31/2024 * Related alarms reintroduced
* CI not auto populated for PMI Change tickets
* Manual Sync corrected
* Okta session correction
* CI not required for Standard Change tickets 24.04.16 04/17/2024
version 26.06.23
posted on 2026-07-08
Version History • Improved customer-facing data visibility across database, API, web, and mobile, with fixes for work note sync behavior when acknowledging status updates.
• Enhanced Change Request (CHG) functionality to automatically include Child Sites in Affected CIs, support Multiple Site CI Changes, and fix CI auto-population from selected sites.
• Added scheduled task syncing for open Incident and Change statuses, and resolved a ServiceNow API error when creating General Routine Maintenance templates using Product Category Tier 5.
• Implemented payload decryption for GetSitesSystemLevelProducts and GetAffectedCIBySystemName API endpoints across web and mobile, with updated parameter handling.
• Fixed UI defects including the addition of the "Successful with Issues" close code, the new m_fields_update field on Incident Details, and a "No Records Found" error for Site IDs without a vendor. 26.06.23 Jun 22 - Fixed FCM issue 26.06.04 Jun 4 Fixed critical crashes in change ticket creation, work notes, and date/time picker.
Restored Product Category selection in the CHG creation process.
Improved ticket management — unassign, status updates, and date sync fixes.
Added alerts when change status moves outside the approved change window.
Backend improvements for data sync and SNOW-MOSS integration. 26.05.27 May 28 - New feature: Do not disturb
- Bug fixes 26.04.28 Apr 29 * Enhanced Relationships
* MOSS Data Load Efficiencies
* Related Alarms Update
* Bug Fixes 26.03.01 Mar 3 - Added new features: Category Search, Upcoming Change, PMI Validation during CHG Creation
- Bug fixes 26.01.28 Jan 29 - Intelligent Knowledge Search
- Bug fixes 25.11.20 11/21/2025 - New categorizations
- Default summary and notes according to the CHG templates
- Quick Actions: Current Related Alarms
- Updated company name and date
- Bug fixes 25.11.04 11/05/2025 - New feature: Smart Banner
- Bug fixes 25.09.25 09/26/2025 - Return to NOC reasons standardization
- Company-specific categorizations
- Added "All" to Filter by Backward Timestamp
- Added Quick Action: Reassign
- Bug fixes 25.08.22 08/22/2025 Bug fixes 25.07.21 07/22/2025 - New features: Quick Actions, AI Features, "How To" Guides
- Bug fixes 25.06.30 07/02/2025 - New feature: Surface Knowledge Articles attached from ServiceNow on INC
- Bug fixes 25.05.21 05/22/2025 Bug fixes and enhancements 25.05.04 05/05/2025 - Bug fixes
- New features: Release Compatibility Check, Release Note, Auto Time Tracking, New Feature Labels, Multiple Site CI Change, PMI Checklists 25.03.27 03/28/2025 - New features: Auto Sync, One Click Address Navigation
- Enhancements on Product Categories/Resolution Product Categories
- Enhancements on adding worked times
- Bug fixes 25.02.27 02/28/2025 - Defects fixed
- Fonts changed
- Plans are now visible on all change templates 24.12.10 12/11/2024 - New feature: Knowledge Management (Creation)
- Operational (INC creation), Resolution (INC resolution) and Product (INC resolution) categories through tier 3 are required
- INC priority update
- Bug fixes 24.11.14 11/15/2024 - Deferral note is now available for all deferral reasons
- Fixed login issue when Notifications and Location permissions are disabled
- Other bug fixes 24.10.17 10/18/2024 Bug fixes and enhancements
- Notification permission is required
- Non-standard change status update blocked - New to Assess
- Filtering issues 24.08.29 08/30/2024 * Able to access previously completed PM checklists
* Shows only categories applicable to the users
* CI required for specific change templates
* Upcoming Change
* Vendor to CI Mapping
* Notes field altered capitalization issue fixed 24.07.25 07/26/2024 This release introduces a new feature: Auto On-Site, a feature designed to simplify on-site status updates. Using location services, the app compares your location to the customer's site address. Upon arrival, a push notification reminds you to update your ticket status to "On-Site." Enable the "Auto On-Site" setting to have your ticket status automatically updated upon arrival. 24.06.27 06/28/2024 * Filter by Customer (only for tickets dispatched after release)
* CI Lookup sorted alphabetically
* Traveling status for INC
* Site Visit - Start Now fixed
* INC dispatched after hours not syncing to MOSS mobile fixed 24.05.23 05/31/2024 * Related alarms reintroduced
* CI not auto populated for PMI Change tickets
* Manual Sync corrected
* Okta session correction
* CI not required for Standard Change tickets 24.04.16 04/17/2024 * Notification engine registration fixed - MOSS notification
* Product Model Version correction
* Communication Plan is no longer required for Change
* Backout Plan data for CHG saved/sent upon entry
* Direct support ticket creation removed while updated for new system 24.03.15 03/19/2024
version 26.05.27
posted on 2026-06-03
Version History Fixed critical crashes in change ticket creation, work notes, and date/time picker.
Restored Product Category selection in the CHG creation process.
Improved ticket management — unassign, status updates, and date sync fixes.
Added alerts when change status moves outside the approved change window.
Backend improvements for data sync and SNOW-MOSS integration. 26.05.27 5d ago - New feature: Do not disturb
- Bug fixes 26.04.28 Apr 29 * Enhanced Relationships
* MOSS Data Load Efficiencies
* Related Alarms Update
* Bug Fixes 26.03.01 Mar 3 - Added new features: Category Search, Upcoming Change, PMI Validation during CHG Creation
- Bug fixes 26.01.28 Jan 29 - Intelligent Knowledge Search
- Bug fixes 25.11.20 11/21/2025 - New categorizations
- Default summary and notes according to the CHG templates
- Quick Actions: Current Related Alarms
- Updated company name and date
- Bug fixes 25.11.04 11/05/2025 - New feature: Smart Banner
- Bug fixes 25.09.25 09/26/2025 - Return to NOC reasons standardization
- Company-specific categorizations
- Added "All" to Filter by Backward Timestamp
- Added Quick Action: Reassign
- Bug fixes 25.08.22 08/22/2025 Bug fixes 25.07.21 07/22/2025 - New features: Quick Actions, AI Features, "How To" Guides
- Bug fixes 25.06.30 07/02/2025 - New feature: Surface Knowledge Articles attached from ServiceNow on INC
- Bug fixes 25.05.21 05/22/2025 Bug fixes and enhancements 25.05.04 05/05/2025 - Bug fixes
- New features: Release Compatibility Check, Release Note, Auto Time Tracking, New Feature Labels, Multiple Site CI Change, PMI Checklists 25.03.27 03/28/2025 - New features: Auto Sync, One Click Address Navigation
- Enhancements on Product Categories/Resolution Product Categories
- Enhancements on adding worked times
- Bug fixes 25.02.27 02/28/2025 - Defects fixed
- Fonts changed
- Plans are now visible on all change templates 24.12.10 12/11/2024 - New feature: Knowledge Management (Creation)
- Operational (INC creation), Resolution (INC resolution) and Product (INC resolution) categories through tier 3 are required
- INC priority update
- Bug fixes 24.11.14 11/15/2024 - Deferral note is now available for all deferral reasons
- Fixed login issue when Notifications and Location permissions are disabled
- Other bug fixes 24.10.17 10/18/2024 Bug fixes and enhancements
- Notification permission is required
- Non-standard change status update blocked - New to Assess
- Filtering issues 24.08.29 08/30/2024 * Able to access previously completed PM checklists
* Shows only categories applicable to the users
* CI required for specific change templates
* Upcoming Change
* Vendor to CI Mapping
* Notes field altered capitalization issue fixed 24.07.25 07/26/2024 This release introduces a new feature: Auto On-Site, a feature designed to simplify on-site status updates. Using location services, the app compares your location to the customer's site address. Upon arrival, a push notification reminds you to update your ticket status to "On-Site." Enable the "Auto On-Site" setting to have your ticket status automatically updated upon arrival. 24.06.27 06/28/2024 * Filter by Customer (only for tickets dispatched after release)
* CI Lookup sorted alphabetically
* Traveling status for INC
* Site Visit - Start Now fixed
* INC dispatched after hours not syncing to MOSS mobile fixed 24.05.23 05/31/2024 * Related alarms reintroduced
* CI not auto populated for PMI Change tickets
* Manual Sync corrected
* Okta session correction
* CI not required for Standard Change tickets 24.04.16 04/17/2024 * Notification engine registration fixed - MOSS notification
* Product Model Version correction
* Communication Plan is no longer required for Change
* Backout Plan data for CHG saved/sent upon entry
* Direct support ticket creation removed while updated for new system 24.03.15 03/19/2024 * Full Servicenow/Remedy ticketing support
* Cancel Deferral missing for non-dispatchers
* Related Alarms not showing properly
* Group/Tech view will show when no active tickets with message 24.02.15 02/15/2024 * Support for Servicenow ticketing system 23.11.13b 11/14/2023
version 26.03.01
posted on 2026-03-03
* Enhanced Relationships
* MOSS Data Load Efficiencies
* Related Alarms Update
* Bug Fixes
version 26.01.28
posted on 2026-01-29
- Added new features: Category Search, Upcoming Change, PMI Validation during CHG Creation
- Bug fixes
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